Returns & Refund Policy
At Mania Collective, we comply with Australian Consumer Law.
Under Australian Consumer Law, you are entitled to a replacement, repair, or refund if a product:
• Is faulty or defective
• Is not as described
• Is not fit for its intended purpose
Damaged or Faulty Products
If your product arrives damaged or faulty, please contact us within 7 days with:
• Order number
• Description of issue
• Photos (if applicable)
We will assess and offer a replacement, repair, or refund where required under law.
Change of Mind
We do not offer refunds for change of mind.
Please choose carefully before purchasing.
Product Use
Our products are designed for general use (fidgeting and sensory play).
Normal wear and tear is not considered a fault.
Returns Process
If a return is approved:
• Items must be returned in original condition where possible
• Return shipping costs are the responsibility of the customer (unless faulty)
Refunds
Refunds are processed to the original payment method once approved.
💬 Need help?
Contact us anytime — we’re happy to assist.